Aura continuously works towards providing its customers with a pleasant experience. Each policy is formulated while keeping the interest of its customers in mind. Kindly read all the information provided in this policy for a smooth and pleasant online shopping experience with Aura .
Aura is an online shopping portal that sells various products. Each product is tested and verified by the concerned team. Although, during transit and delivery, some problems can occur. In such rare scenarios, the customer should follow provided rules and guidelines for a smoother and pleasant online shopping experience with Aura .
If an issue falls under the following criteria, a customer can take help from Aura ’s team of customer representatives for a satisfying solution:
- Received a damaged product or a product that is not working.
- The item missing from the delivery box, and the safety seal of the box is broken.
- Received a different item from what has been ordered (difference in color, size, design, or the entire item)
- The product is not received by the customer or anyone in their home
In case any such issue occurs while receiving the product, kindly contact the customer representative team immediately within 24 hours of receiving the product. Customers can contact Aura through email at [email protected], in the given format:
Subject: Return Request (Order ID)
In the Email Body
Reason for return:
How to Return an Item?
To make sure that the returning product reaches the Aura warehouse on time and safely, follow these tips and guidelines. Ignoring these tips and guidelines may cause problems like delays in refund or rejection of a request.
- Kindly pack the item in appropriate packaging, specifically in the original packaging of the product.
- The customer needs to mention the order ID, Name, and Address under the packaging.
- On the front side of the package, the customer needs to mention the recipient address and Order ID.
- Make sure the item is clean and safe with its original tags, labels, documents, and barcodes intact within the package.
- Return the product through a logistics company that gives the customer a tracking id for easy tracking. Tracking id is also important to make sure the product reaches the warehouse safely.
- The information and recipient address that a customer needs to mention on the package;
Contact Number: – +91- 123456789
Guidelines and Rules for easy returns and refunds:
Aura has formed certain guidelines and rules for returns and refunds. Each guideline and rule is laid to prevent confusion, miscommunication, or fraud. Also, to make sure a smooth and pleasant customer experience. Kindly follow the given guidelines and rules for easy returns and refunds:
- Customers can return the item through any trustable delivery logistics of their choice.
- Courier charges to return the item will not be refunded by Aura
- For a successful return and refund, the customer needs to make sure the item is unused, unworn, and clean in the original delivery box.
- The product should have all its original packaging, labels, barcode, and tags intact. Otherwise, it will get rejected by the concerned team at Aura.
- Make sure to mention the accurate Aura warehouse address on the package.
- In case of a decrease in the price of a product; after receiving or placing the order. The customer can not apply for a refund or any consolation.
- Request for return and refund should be through the given email address; [email protected]
- It entirely depends on the concerned team of Aura to accept or reject the request for return, refund, or replacement based on rules and guidelines.
- Kindly do not return the product before getting an acknowledgment of request from the Aura’s concerned team.
- Any discounted or exempted amount can not be claimed for a refund.
- In case of any misinformation or possibility of wrong doing, Aura can reject the request for return, replacement, or refund. Aura can also take necessary steps under the legal system to avoid future mishappenings.
- If a replacement of the product is unavailable only then, Aura will refund the paid amount to the customer.
- Under no circumstances, the customer will get more than the actual amount paid.
For further doubts and queries, contact us at [email protected]